At Nressential, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. This Refunds & Cancellations Policy explains the terms related to order cancellations, returns, replacements, and refunds.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation

Before Shipment

Orders can be cancelled before they are shipped.

To request cancellation, please contact us immediately through:

• 📧 Email: nr.essential01@gmail.com
• 📞 Phone: +91 93928 00436

If the cancellation request is approved before dispatch, a full refund will be processed.

After Shipment

Once the order has been shipped, cancellation requests may not be accepted.

Customers may still request a return after delivery if eligible under our return policy.

2. Return Policy

We accept returns only in the following cases:

• Damaged product received
• Defective item received
• Wrong product delivered

To be eligible for a return:

• The product must be unused and in original packaging
• Return request must be made within 7 days of delivery
• Product images/videos may be required for verification

3. Non-Returnable Items

The following items may not be eligible for return or refund:

• Personalized or customized products
• Used or damaged products caused by customer misuse
• Products without original packaging
• Clearance or special sale items

4. Refund Process

Once the returned item is received and inspected, refunds will be processed to the original payment method.

Refund Timeline

• Refund approval: Within 2–5 business days
• Bank/payment processing: 5–7 business days

Refund timing may vary depending on your bank or payment provider.

5. Replacement Policy

If you receive a damaged or incorrect product, we may offer:

• Replacement of the same item, or
• Refund based on product availability and verification

6. Failed or Duplicate Payments

In case of failed transactions where money is deducted:

• The amount is usually automatically refunded by the bank/payment gateway within 5–7 business days.
• If the refund is delayed, please contact us with payment details.

7. Contact Us

For cancellations, refunds, or return-related support, contact us:

Nressential
📧 Email: nr.essential01@gmail.com
📞 Phone: +91 93928 00436